Ludx Digital helps ambitious teams design, build, and extend Salesforce across Commerce Cloud, Experience Cloud, Service Cloud, Marketing Cloud, Data Cloud, Agentforce, and custom AI apps.
Commerce is the wedge. AI is the differentiator. Architecture is the proof.
AI is not just about adding agents. It starts with clean workflows, trusted data, and secure architecture — then compounds.
Map journeys, data, integrations, pain points, and AI opportunities across your Salesforce estate.
Define scalable Salesforce architecture, automation, data model, governance, and non-functional requirements.
Build, test, release, and monitor with AI-accelerated delivery and enterprise-grade quality.
Measure outcomes and continuously refine workflows, agents, and data so the system keeps getting smarter.
Core competencies delivered through senior architecture and AI-first thinking — designed to work together, not in silos.
Frictionless B2B and B2C commerce that connects storefront, account, order, service, and marketing data.
ExploreCustomer, partner, and service portals that connect people to the right data, securely.
ExploreCase management, routing, messaging, and feedback automation that connects to the customer profile.
ExploreLifecycle and transactional journeys triggered by real behaviour, not static lists.
ExploreA unified, consent-aware customer profile — the foundation for personalisation and AI.
ExploreAI agents and custom apps that act on Salesforce data — with governance and human oversight built in.
ExploreBrownfield-ready architecture, integration, and DevOps — the proof under every delivery.
ExplorePersonalised catalogues, account hierarchies, order history, and case support in one authenticated Experience Cloud portal.
Accessibility and performance uplift on SFRA / B2C Commerce, with AI-assisted frontend quality checks.
Service Cloud events triggering Marketing Cloud feedback journeys, with responses routed back into case workflows.
AI agent for case triage, summarisation, and next best action — with human-in-the-loop approval.
Identity resolution across commerce, service, and marketing in Data Cloud for activation and AI readiness.
Brownfield Salesforce assessment of integration, DevOps, and NFRs before a major delivery programme.
SFCC / SFRA storefront uplift focused on accessibility, performance, and AI-assisted frontend quality checks — without a full replatform.
Replaced a manual feedback process with an automated, service-triggered CSAT journey — with responses captured back in Salesforce and low scores routed to service recovery.
Support and architecture audit across an enterprise quote-to-cash estate spanning Revenue Cloud, B2B Commerce, Experience Cloud, and external systems — surfacing risk before it reached production.
Before you deploy an Agentforce agent, your Salesforce processes, data, permissions, and knowledge need to be ready. Here is the architecture checklist we use.
B2B commerce succeeds or fails on service, data, and portal architecture — not on the storefront alone. Why connected design matters from day one.
Most CSAT programmes collect feedback that never triggers action. Here is how to design a closed feedback loop across Service Cloud and Marketing Cloud.
Book a focused discovery call to identify where AI, commerce, service, marketing, and data can work harder in your Salesforce estate.
