Agentforce readiness: the architecture checklist before you build AI agents
Before you deploy an Agentforce agent, your Salesforce processes, data, permissions, and knowledge need to be ready. Here is the architecture checklist we use.
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INSIGHTS
Perspectives on AI-first Salesforce.
Practical thinking on Agentforce, commerce, service, data, and the architecture that connects them.
B2B Commerce Cloud is not just a storefront
B2B commerce succeeds or fails on service, data, and portal architecture — not on the storefront alone. Why connected design matters from day one.
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How to automate CSAT in Salesforce without creating another disconnected survey process
Most CSAT programmes collect feedback that never triggers action. Here is how to design a closed feedback loop across Service Cloud and Marketing Cloud.
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What an AI-first Salesforce delivery team does differently
AI-first delivery is not about adding agents to every feature. It is a way of working that changes discovery, design, and quality. Here is what that looks like.
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