SERVICES

AI-first Salesforce services for connected commerce and customer operations.

Seven capabilities designed to work together. We lead with commerce, differentiate with AI, and prove it with architecture.

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CAPABILITIES

Choose a starting point — or combine them.

Each service stands alone, but the value compounds when they connect around a single customer profile.

COMMERCE CLOUD

Salesforce Commerce Cloud

Frictionless B2B and B2C commerce that connects storefront, account, order, service, and marketing data.

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EXPERIENCE CLOUD

Experience Cloud Portals

Customer, partner, and service portals that connect people to the right data, securely.

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SERVICE CLOUD

Service Cloud Automation

Case management, routing, messaging, and feedback automation that connects to the customer profile.

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MARKETING CLOUD

Marketing Cloud Journeys

Lifecycle and transactional journeys triggered by real behaviour, not static lists.

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DATA CLOUD

Data Cloud / Customer Intelligence

A unified, consent-aware customer profile — the foundation for personalisation and AI.

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AGENTFORCE & AI

Agentforce & AI Apps

AI agents and custom apps that act on Salesforce data — with governance and human oversight built in.

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ARCHITECTURE

Architecture, Integration & DevOps

Brownfield-ready architecture, integration, and DevOps — the proof under every delivery.

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HOW SERVICES COMBINE

One programme, many clouds, a single customer.

The strongest work happens where customer journeys cross cloud boundaries. A commerce engagement pulls in service and data; a service automation programme connects to marketing; an Agentforce use case depends on Data Cloud readiness. We design for the seams, not just the systems.

DELIVERY MODELS

Ways to work with Ludx Digital

  • Discovery sprint

    A focused engagement to map journeys, data, and AI opportunities and define a prioritised roadmap.

  • Architecture review

    An independent assessment of a brownfield Salesforce estate before a major delivery programme.

  • Implementation project

    End-to-end delivery of a defined scope across one or more Salesforce clouds.

  • Delivery rescue / remediation

    Stabilising an at-risk programme — architecture, quality, and release discipline.

  • Fractional Salesforce architecture

    Senior architecture support embedded with your team on an ongoing basis.

  • AI enablement for Salesforce teams

    Playbooks and coaching to bring AI-first delivery practices to your own team.

Ready to make Salesforce more intelligent?

Book a focused discovery call to identify where AI, commerce, service, marketing, and data can work harder in your Salesforce estate.

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